FAQ
Shipping & Delivery
1. How long does shipping take?
Standard delivery typically takes 7 to 15 business days depending on your location. Please note that processing your order takes an additional 1-3 business days before shipment.
2. Do you provide a tracking number?
Yes, absolutely. Once your package is shipped, a tracking number will be sent automatically to the email address you used during checkout.
3. How can I track my order?
You can track your package directly on our website through our dedicated tracking page, or by entering your tracking code into global postal tracking portals.
4. Do you ship worldwide?
Yes, we offer international shipping to most destinations worldwide. Shipping fees and times vary depending on the destination country.
Returns & Refunds
5. What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your item within 30 days of receiving it, provided it is unused, in its original packaging, and in resalable condition.
6. How do I start a return?
To initiate a return, please contact our support team at levidekneemassager@gmail.com with your order details. We will provide you with instructions on where and how to send your package.
7. When will I get my refund?
Once we receive and inspect your returned item, we will process your refund immediately. The amount will be credited back to your original method of payment, usually within 5-10 business days depending on your bank.
Payment & Ordering
8. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as secure checkout options supported by our payment gateways at checkout.
9. Is my payment secure?
Yes. Our store is built on Shopify, utilizing industry-standard SSL encryption technology to protect your personal data and credit card details during checkout.
10. Can I change or cancel my order?
If you need to change or cancel your order, please email us immediately. We can update your order as long as it has not been processed or shipped yet.